Route 1 is recruiting on behalf of a valued client for a Receptionist / Administration Officer. This is an exciting opportunity to join a professional and supportive team, providing high-quality front-of-house and administrative support across a busy care-focused service.
Job Purpose
To act as the first point of contact for staff, visitors, and the public, delivering an exceptional reception and administration service across the client's operational buildings. The role supports the effective functioning of Adult Social Care services by ensuring administrative processes are accurate, efficient, and customer-focused.
Key Responsibilities
Welcome all visitors and staff to the building, managing signing-in procedures and issuing visitor badges.
Provide administrative support including answering phones, responding to emails, data entry, typing, diary management, and photocopying.
Maintain a professional reception environment and ensure meeting and training rooms are kept tidy and well-stocked.
Manage meeting room bookings and co-ordinate calendars for appointments.
Arrange and minute meetings where required.
Handle incoming and outgoing post and ensure document scanning and indexing is completed accurately.
Respond to reception and team mailbox enquiries in a timely and appropriate manner.
Support financial administration including processing invoices, ordering supplies, and handling purchase card transactions (up to £250).
Liaise with the building manager on facilities and health & safety matters including weekly fire alarm tests, accident reporting, and compliance with council procedures.
Maintain confidentiality and handle sensitive information with care.
Assist in maintaining accurate inventory and secure storage of documentation.
Support the implementation of health and safety requirements and contribute to the Safety Improvement Programme.
Undertake regular training and personal development in line with service needs.
Provide cover for other admin and reception staff where necessary.
Person Specification
Essential Qualifications & Training
4 GCSEs (Grades A–C / 9–4), including Maths and English
ICT qualification (e.g. ECDL, ICT GCSE) or equivalent experience
Desirable Qualifications
Knowledge Essential:
Understanding of business and financial administration procedures
Knowledge of Microsoft Office (Word, Excel, Outlook)
Awareness of Data Protection, confidentiality, and secure information handling
Knowledge of Customer Care standards and workplace policies (e.g. Equal Opportunities, Health & Safety)
Desirable:
Knowledge of local government operations
Experience working in a multi-agency environment
Understanding of health and safety practices
Experience Essential:
Experience in a customer-facing or receptionist role
Experience working independently and as part of a team
Strong verbal and written communication skills across varying audiences
Confident use of IT systems including Microsoft Office
Experience managing priorities and meeting tight deadlines
Minute-taking and diary management
Able to handle confidential information with discretion
Desirable:
Experience with financial IT systems (e.g., Agresso)
Previous experience working in Adult Social Care or similar settings
Skills & Competencies
Outstanding customer service and interpersonal skills
Highly organised with excellent time management
Ability to prioritise workload and work to tight deadlines
Strong written and verbal communication
Positive and adaptable approach to change
Strong team player with a proactive attitude
Confident dealing with the public, staff and external agencies
Professional, friendly, and approachable manner
Working Conditions
Based at reception/office desks, primarily sedentary
May handle sensitive or emotionally challenging information
Expected to work flexibly, occasionally covering evening or weekend shifts as needed
Required to travel between bases if needed (WF1 and surrounding district)
Safeguarding and Compliance
The role may involve contact with vulnerable adults
Mandatory safeguarding training will be provided and refreshed every 3 years
Pre-employment checks include:
Right to work in the UK
Relevant qualification certificates
Two satisfactory references
Enhanced DBS check (if applicable)
Occupational health clearance
If this seems like the role for you call 01924 261636 or apply online!
